The need for effective and timely training has never been more critical. Corporate training managers face the challenge of equipping employees with the skills and knowledge to adapt to changing technologies and business processes. Traditional training methods often fall short in meeting the dynamic needs of organizations, leading to a demand for innovative approaches.

Understanding the needs of corporate training managers

Training managers play a vital role in ensuring that employees have the knowledge to perform their jobs effectively. To address the ever-changing demands of the business world, it is essential to understand the challenges they face and the importance of delivering training in the workflow.

Challenges faced by training managers

Training managers encounter various challenges when designing and delivering training programs:

  • Time constraints: With busy schedules and deadlines, employees often find it difficult to allocate time for training sessions. Traditional training that requires periods away from work can be disruptive and inefficient.
  • Learning retention: Studies have shown that learners tend to forget a significant portion of what they have learned within a short time span. This knowledge decay undermines the effectiveness of traditional training that relies on substantial amounts of information delivered in a single session.
  • Skills gap: The pace of technological advancements and evolving business practices creates a constant demand for new skills. Training managers must bridge the gap between the existing skill set of employees and the skills required to meet organizational goals.

Delivering training in the workflow

To address these challenges, it is crucial to provide training in the workflow, integrating learning opportunities into employees' daily tasks. The benefits of training in the workflow are:

  • Timely and contextual learning: By delivering training when employees need it the most, such as when they encounter a new task or feature, the relevance and applicability of the learning experience increases significantly. This ensures that the knowledge gained is immediately put into practice, enhancing retention and effectiveness.
  • Minimal disruption to work: Integrating training within the workflow minimizes the need for employees to dedicate time for training sessions. Instead of removing individuals from their work, training becomes a natural part of their daily activities, allowing for continuous learning without disruptions.
  • Improved engagement and motivation: When employees can apply their learning immediately and see the impact on their work, their motivation and engagement levels soar. Delivering training in the workflow capitalizes on this motivation, resulting in higher learning retention and better knowledge transfer.

Role of tech in addressing training needs

Technology plays a pivotal role in addressing the needs of training managers. Digital tools offer innovative solutions to overcome the challenges of traditional training methods. By leveraging technology, organizations can deliver training at the time of need, making learning more accessible, engaging, and effective.

The following sections explore one such solution: Digital Adoption Platforms (DAP). These provide in-application guidance and business technology training, seamlessly integrated into the workflow. The discussion will delve into the benefits of microlearning and how DAPs empower training managers to deliver targeted training solutions that meet the dynamic needs of their organizations.

Microlearning: For training at the time of need

In an era where time is limited and knowledge retention is paramount, microlearning has emerged as a powerful solution for corporate training, providing concise, accessible, and just-in-time learning experiences that enhance employee engagement, retention, and performance.

Definition and characteristics of microlearning

Microlearning is an approach to training that focuses on small, bite-sized units of learning. These short bursts of information are consumed quickly and easily, typically in a few minutes or less. Microlearning modules are highly focused, addressing specific learning objectives or tasks.

Characteristics of microlearning include:

  • Conciseness: Microlearning modules are concise and to-the-point, presenting only the information needed to achieve specific learning outcomes. Irrelevant or extraneous content is eliminated, ensuring that learners receive targeted knowledge.
  • Accessibility: Microlearning is easily accessible, available on-demand whenever learners need it. It can be delivered through various formats, such as videos, infographics, or interactive simulations. Learners can access these modules from their desktops, laptops, or mobile devices, allowing for learning anytime and anywhere.
  • Interactivity: To enhance engagement and retention, microlearning often incorporates interactive elements. Learners are encouraged to actively participate through quizzes, learning scenarios, or simulations, fostering an immersive learning experience.

Advantages of microlearning for corporate training

Microlearning offers several advantages that make it an effective solution for corporate training:

  1. Time efficiency: Microlearning breaks down topics into small, manageable units, allowing learners to acquire knowledge quickly. With shorter modules, employees can fit training into their schedules without significant disruptions to their workflow.
  2. Enhanced retention: Research suggests that frequent, spaced learning experiences lead to better retention of information. Microlearning facilitates this by providing learners with opportunities to revisit and reinforce key concepts. The targeted nature of microlearning also increases the likelihood of knowledge retention.
  3. Just-in-time learning: Microlearning is effective when learners need immediate answers or solutions. By providing training at the time of need, employees can access relevant information to solve problems or address specific tasks. This on-the-spot support promotes the application and transfer of knowledge to real-world situations.
  4. Personalization and learner autonomy: Microlearning allows for greater personalization, enabling learners to choose the content that aligns with their needs and interests. This learner autonomy fosters a sense of ownership, leading to increased engagement and motivation.
  5. Scalability and cost-effectiveness: With the ability to create and deliver bite-sized modules, micro-learning offers scalability advantages. Training managers can easily update and distribute modules, reaching a large audience quickly. Additionally, the shorter development and delivery cycles of micro-learning make it a cost-effective solution compared to traditional methods.

How can DAPs leverage microlearning to deliver in-application guidance and technology training in the workflow, to address the unique needs of corporate organizations?

Introduction to Digital Adoption Platforms

Digital Adoption Platforms (DAPs) have emerged as a game-changing technology in training. These platforms provide guidance and support to users as they navigate through software, streamlining the onboarding process and enhancing productivity.

DAPs act as a layer between the user and the software, offering contextual and real-time assistance within the application. By leveraging features such as walkthroughs, tooltips, interactive tutorials, and task-based guidance, DAPs ensure that users can effortlessly learn and use the full functionality of complex software.

Digital Adoption Platforms for in-application guidance

DAPs have established themselves as transformative solutions, revolutionizing corporate training by providing in-application guidance that integrates with employees' workflow, unlocking the full potential of software applications, and empowering users to achieve optimal productivity and proficiency.

How DAPs provide in-application guidance

DAPs offer a range of capabilities that enable effective in-application guidance:

On-screen walkthroughs

DAPs provide walkthroughs, guiding users through specific tasks and processes within the application. These walkthroughs offer visual cues and instructions, ensuring users understand how to perform actions accurately.

Contextual tooltips

Some DAPs deliver contextual tooltips, displaying relevant information and explanations directly within the application. Users can access tooltips when they need guidance on specific features or functions, eliminating the need for external documentation or support.

Interactive tutorials

The more advanced DAPs offer tutorials that simulate real-world scenarios, allowing users to reinforce their skills. These tutorials provide a safe environment for users to explore and experiment, gaining hands-on experience without the risk of making mistakes in a live environment.

Performance support

DAPs provide on-demand performance support, assisting users with challenges. Through messaging, help pop-ups, or knowledge bases, DAPs empower users to resolve issues and continue their workflow.

Benefits of using DAPs for training in the workflow

Leveraging DAPs for delivering training in the workflow brings numerous benefits to training:

  1. Seamless integration: DAPs integrate directly into the software, eliminating the need for separate training platforms or disruptive transitions. Training becomes an integral part of the workflow, enhancing efficiency and reducing the learning curve associated with new software.
  2. Just-in-time learning: With DAPs, training is available exactly when users need it. In-application guidance in real-time, precisely at the moment of task execution. This just-in-time learning enhances retention and minimizes the cognitive load associated with traditional training.
  3. Continuous learning: DAPs facilitate continuous learning by providing support and reinforcement. Through regular updates, new features, and evolving processes, DAPs ensure that users stay up to date, fostering a culture of lifelong learning.
  4. Enhanced user experience: DAPs improve the user experience by reducing frustration and increasing productivity. By offering guidance and eliminating guesswork, DAPs empower users to navigate complex software, resulting in improved efficiency and job satisfaction.

DAPs for business technology training

Part two of this series will explore the importance of business technology training, how to facilitate training in the workflow, strategies to implement microlearning, assessing your organization’s needs, how to develop effective content, integrating DAPs into workflows, measuring effectiveness of microlearning, the future of training, and how you can adapt.